Refund Ploicy

We hope that you never have to visit this page but in the unfortunate event when you have to please keep the following things in mind.

You must raise a request to return your order within 7 days to be eligible for an exchange or refund. In case of failure to raise a complaint within 7 days, the return request will not be accepted.

To raise a return request, kindly visit Purchase & Returns.

While raising a return request, keep the following handy for a smooth approval process.

Your order ID and the Pin Code of your delivery address. Photos/Videos of the items in the same condition that you received them. Any product which has been used or hampered with will not be approved for return.

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for assistance with returns at www.bksool.com

Reverse Pick-Up

If your return is accepted, we provide a free reverse pick-up in case of the following:- You received a defective/damaged product- You received the wrong products. In case of return due to any other reasons, a reverse pickup charge of INR 50/- would be applicable.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Also kindly click a photo or shoot a video of the same.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), and custom products (such as special orders or personalized items). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. Upon approval, we will take 15 to 21 business days to have the amount refunded through the same payment method.

In case of Cash-On-Delivery orders, upon approval of your return request, our team will contact you for your Bank Account/UPI details where the refund amount will be credited within 15 to 21 business days.